How to write a desk procedure

Businesses use standard operating procedures to document the steps needed to deliver or complete specific processes or tasks. In help desk terms, SOPs outline how operators should handle customer queries.

How can the answer be improved? The procedures can be as simple as" Handling Incoming Calls at the Front Desk" or a managerial procedure, such as" Front Desk Quality Control Checks. " After writing down the title, space down and write the purpose for doing the procedure. Get employees to write detailed procedures of their work to compile a procedural manual.

1. Begin each step with a verb to make the procedure actionoriented and concise. 4. A written procedure is a stepbystep guide to direct the reader through a task. Step 1. Provide a purpose statement (why this procedure). Step 2. Provide an overview of the procedure. Step 3. Identify prerequisite knowledge and skills, if any. Step 4. Highlight any safety issues and other Writing a procedure that is accurate, brief, and readable isn't always easy.

But, with a bit of knowledge and practice, you can learn effective procedurewriting skills, and identify great opportunities to improve the quality of the things you do. Many people confuse procedures and work instructions. In fact, most people write work instructions and call them procedures. Knowing the difference between procedures and work instructions can help you understand the documentation process much better and, therefore, develop great procedure documentation.